Frequently Asked Questions

 

Does CHR accept insurance for therapy?

Yes we do! We accept Blue Cross Blue Shield, Horizon, Empire, Anthem, United Healthcare, Aetna, AmeriHealth, Magellan, Cigna/Evernorth Behavioral Health and we are also an Out of Network Provider.
We also have a reduced fee/sliding fee scale program that is offered to clients based on income and availability within the program. Please reach out to inquire about space for the program.

How do I make an appointment as a new client for therapy?

Appointments for new clients can be made a number of ways. 
Call us at 551-349-1727
  • Email us at frontdesk@centerforhopeandrenewal.com
  • Use our “Contact Us” link to request a followup.
  • Book directly online on our website here.
When inquiring, please specify the therapist you’re interested in working with or provide a brief summary of areas you’re looking to work on and we will provide a recommendation for a therapist based on their background and expertise. 
 

Is therapy at CHR done virtually or in person?

Each of our therapists have predetermined in office days and offers telehealth sessions outside of those in office days. In office sessions are conducted at our office in Downtown Jersey City. Depending on which day you see your therapist, you will meet with them virtually or in office. If you prefer in office sessions, but your therapist does not have in office openings at the initiation of sessions, clients are welcome to notify their therapist that they prefer in person sessions and your therapist will notify you as soon as an in office spot opens up.
 

What happens after I confirm my first appointment with a therapist?

  • CHR will register you in our system and email you a registration link for your patient portal.
  • Once registered for your patient portal, there will be a total of 12 initial intake forms that will require your review and signature BEFORE your first appointment. 
  • If your appointment is confirmed to be virtual, we will email you the link to the session 48 hours prior to the appointment. 
  • Please keep in mind that you will receive a new link to each session and past links can not be reused. 

How do I pay for my therapy sessions?

  • Client balances can be paid using a credit card on your patient portal or by calling the front office at (551) 349-1727 and providing the payment information. 
  • Payments can also be made by check. Checks should be made out to “Center for Hope and Renewal” and sent to 264 Newark Ave, Jersey City NJ. 
  • We also accept HSA and FSA cards through your patient portal. 
  • Statements are sent to the home address on file as well as available on your patient portal. 
  • If you do not want paper statements mailed to your address, please send a written request to our office at frontdesk@centerforhopeandrenewal.com. 
 

Where is the CHR office located?

Our office is located in the heart of Jersey City, NJ. We are a 5-8 minute walk from the Grove St. PATH station making us easily accessible to clients from surrounding areas like Hoboken and Bayonne. Once arriving at 264 Newark Ave, buzz the bell labelled "CHR". One of our team members will buzz you in. Please do not arrived more than 5 minutes before your appointment as our therapists may all still be in sessions and unable to buzz you in. 
Other businesses located around the office in Jersey City are:

  • We are located on the floor above “Jersey City Gold Buyers”

  • We are located across the street from “Salon 17”

  • We are located across the street and 1 block from “Kaffa Espresso Bar”

  • We are 2 blocks from “Gussy’s Cafe”.

 

Can I work with a new therapist at CHR?

Yes, at CHR we take client-therapist matching very seriously. Our intake coordinator takes care in working with new clients in matching them with the best fit in their therapist at CHR. Our intake coordinator will work with you in understanding the areas a client would like to address and make recommendations depending on therapists' specialities. However, if you do not think the therapist you were matched with is the best fit, we are happy to discuss transitioning you to another CHR therapist that may be a better fit. The therapeutic relationship is ultimately a collaborative partnership. A healthy therapeutic relationship makes you feel safe, respected, understood and ultimately you feel like progress towards your treatment goals are being made. It can also be as simple as "vibe"/intuition and personality compatibility. If you are unsure if your therapist is the right fit for you, we encourage you to process this with your therapist or if you do not feel comfortable processing it with your therapist, give our intake coordinator a call and they will be happy to review it with you to make sure you're getting the best possible care.
 

How do I cancel a therapy appointment?

Cancellation requests can be made on the patient portal, by calling the front desk, or by emailing your therapist. Please keep in mind that CHR has a 24 hour cancellation policy and if the session is cancelled with less than 24 hours notice, the client is subject to a cancellation fee.  

Can I reschedule my appointment?

If you need to cancel your appointment but interested in rescheduling with your therapist for the same week, please reach out to your therapist directly and they will follow-up with their availability, if any for the week.